MHRC is an active member of the Mayor’s Task Force on Downtown Homelessness. One goal of the task force was to create a center for individuals who are homeless to access services. As a result, MHRC partnered with the Sulzbacher Center and the City of Jacksonville to open the Urban Rest Stop. The MHRC LINK and QUEST programs, and other social service agencies, are now co-located at the Urban Rest Stop, allowing individuals to access a variety of different services. The Urban Rest Stop is a safe environment which provides access to showers, laundry, free mail services, and a place to relax and socialize.
Quest program
The Quest Program is designed to assist individuals who are homeless with finding and obtaining housing. Quest provides coordinated intake services to individuals who are homeless in Duval and Nassau Counties. Quest Intake Specialists use the Vi-SPDAT (Vulnerability Index-Service Prioritization Decision Assistance Tool) to assess individuals and determine the most appropriate housing interventions for each person served. Intake specialists conduct assessments at MHRC’s Homeless Service Center, at hot-spot locations throughout Duval and Nassau counties, and on the streets. Quest staff also assist clients with obtaining documentation needed to qualify for housing programs. Quest staff maintain one community-wide housing waiting list and refer individuals as housing openings become available. Through this process, Northeast Florida is able to prioritize resources and help those who are most in need of services. Quest staff also assist individuals with applying for government entitlements and identifying other services to address their needs.
MHRC's Homeless Service Center is located in downtown Jacksonville and also functions as a Drop-In Center. Individuals can use the service center as their mailing address. Use of a phone, bathroom, and free notary services are also available.
Physical Location: 611 East Adams St
Jacksonville, FL 32202
Mailing Address: 301 North Catherine Street
Jacksonville, FL 32202-2723
Phone: (904) 358-2411
Fax: (904) 358-2448
Program Hours: Monday through Friday: 7:30 a.m. to 6:00 p.m.
Walk-In Hours: Monday through Friday, or as needed: 8:30 a.m. to 3:00 p.m.
link program
The LINK Program provides a wide range of mental health, substance abuse, diagnostic, crisis intervention, rehabilitation, and housing services to individuals who have a serious and persistent mental illness and are homeless or at risk of becoming homeless in Duval County. Crisis counseling and referrals are provided for all who are homeless.
LINK’s services include: outreach, screening and diagnostic assessment; housing referrals and short-term housing funds; intensive case management; psychiatric evaluation; and medication management. Information and referral services include: referrals for primary health care; job training; placement and education services; accessing employment or entitlement benefits; rehabilitation through job training and living skills acquisition; and assistance in obtaining any other services needed by the individual during this stabilization period (e.g. glasses, dental work, support groups, identification, and representative payee referrals). Training and coordination with other community service providers is integral to support the services of this program. Upon stabilization in the community, individuals served by the LINK program are referred to local providers for long-term services.
Walk-In Hours: Monday, Tuesday and Thursday or as needed: 12:30 p.m. to 3:30 p.m.
To review the MHRC Nondiscrimination and Auxiliary Aid Notice, please click here.